AI · Memory, Context & RAG

Agents that cite their sources, not guess.

Grounded retrieval over your own documents and data, so an agent's answer traces back to a real source instead of a plausible-sounding guess.

Built on
triage_agent.runLive trace
planTriage incoming claim PDF
readocr.extract() → 14 fields
groundretrieve(policy_docs) → 6
warnmissing signature → human
doneClean cases routed automatically
Records & logisticsDocument & claims triage
Manual entryhours → minutes
Memory, Context & RAG

What it is

A model without grounding will answer from its training data, or guess. Retrieval-augmented generation pulls the relevant passage from your own documents or data before the model answers, and surfaces the source alongside the response, so an answer can be checked in seconds instead of taken on faith.

Where it helps

Signs it's worth a conversation.

  • Answers need to be grounded in your own documents, policies, or records, not general knowledge
  • You need to see the source behind an answer, not just the answer itself
  • Your knowledge base changes often enough that a one-time fine-tune won't stay current
  • A conversation or workflow needs to remember context from earlier steps, not just the last message

How we get you there

A clear path from idea to production.

  1. 01Audit

    We map where this actually pays off in your workflow, not just where it's technically possible.

  2. 02Design

    We design the approach around your systems and data, not a generic wrapper bolted on top.

  3. 03Build & guardrail

    We build it with evals, tracing, and human-handoff points from day one, not added after something breaks.

  4. 04Ship & iterate

    We ship into production, watch how it performs, and iterate against evidence, not guesses.

Under the hood

Grounding is what separates a useful answer from a confident-sounding one:

Retrieval
relevant chunks are pulled from your own docs and data before the model answers, not after
Citation
every claim in the answer is traceable to a source, surfaced alongside the response, not buried in a log
Memory
durable context persists across a session or workflow, so the agent doesn't re-ask what it was already told
Freshness
retrieval indexes are kept in sync with the source system, not a stale snapshot from onboarding day
FAQs

Questions, answered.

The things people ask us before starting a project like this. If yours isn't here, ask us directly, we reply like humans.

Ask us anything→

How do you stop an agent from just making things up?

Retrieval pulls the relevant passage from your own documents or data before the model answers, and the source is surfaced alongside the response, so an answer is grounded in something real and checkable in seconds rather than taken on faith.

What happens when our knowledge base changes?

Retrieval indexes are kept in sync with the source system, not a stale snapshot from onboarding day, so answers reflect current documents and records, not what was true when the system was first built.

Can the agent remember context across a conversation or workflow?

Yes, durable memory persists across a session or workflow, so the agent doesn't re-ask what it was already told earlier in the same interaction.

Do we need to fine-tune a model for this to work?

No, and we'd generally advise against it for a knowledge base that changes often, since a one-time fine-tune goes stale. Retrieval keeps answers current without retraining anything.

How do you show users where an answer came from?

Every claim in the answer is traceable to a specific source document or record, surfaced alongside the response rather than buried in a log, so a human can verify it in seconds.

Why it matters

A model without grounding will answer a question about your policy, your pricing, or your customer's account history from its training data or, worse, from a plausible guess. Retrieval-grounded answers, with citations back to the actual document or record, are what make an agent's output something a human can verify in seconds rather than something they have to take on faith.

Let's make things happen

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